Terms and conditions
Delivery terms and conditions
We deliver worldwide, with or without follow-up, as long as we can find a postal or courier service for your destination. For each destination, we look for the postal or courier service with the most advantageous rate. We calculate the fares when you enter the destination during check-out. For remote locations a surcharge may apply. Delivery in war zones is usually not possible.
In the 19 communes of the Brussels Capital Region, we deliver on foot or by bike, free of charge.
You can also make an appointment to pick up your order yourself at our address.
Special requests such as an urgent order are perfectly possible. Please contact us as soon as possible.
Any delays at the postal or courier service are not within our responsibility. Orders that have not reached you within 30 days may be cancelled free of charge.
Terms of payment
We show the prices in the webshop including or excluding VAT, depending on your location when shopping. The web shop automatically determines that location based on your IP address. Customers in the European Union pay the price including VAT, customers outside the European Union pay the price excluding VAT but are responsible for any additional import costs. At check-out we recalculate the prices based on the destination you choose, should it be different from the location the shop automatically chose based on your IP address.
Shipping costs are not included in the price of the individual products. We calculate them for the total order when you enter the country of destination at check out. They depend on the type of shipment, destination, weight and size of your order.
Data protection policy
We compile our online catalogue and shop with the greatest possible care. Nevertheless, it is possible that the information provided is incomplete, contains material errors, or is not up to date with the most recent data. Obvious mistakes or errors in the offer do not bind us. As far as the accuracy and completeness of the information offered are concerned, Greener Wool is only bound by an obligation of means (i.e. we undertake to make the information as correct as possible, but we are not liable for any mistakes, errors or incompleteness). Under no circumstances shall we be liable in the event of manifest material errors, typesetting or printing errors.
Right of withdrawal
You have the right to change your mind up to 14 days after delivery. You don’t have to give a reason, but you have to inform us within that time with a letter or an e-mail. As soon as we have received the returned products unused and in their original unopened packaging, we will refund you the cost of your order within 14 days.